OUR LEGACY SPANS ALL THE WAY BACK TO 1923

TERMS & CONDITIONS OF USE

LEGAL INFORMATION

‘Stonier Insurance’ and ‘My Landlord Insurance’ are trading names of J Stonier & Son with a registered address of 101 Chester Road, Macclesfield, Cheshire, SK11 8DL.

Our ‘Privacy Policy’ and the ‘Terms and Conditions of Use’ of our ‘Website’ www.stonierinsurance.co.uk jointly form the ‘Terms and Conditions’ which applies to the use of the Website and to any of our Website sub-domains. Our ‘Privacy Policy’ can also be found on this website.

If you continue to access or make use of our Website then you are accepting the applicable Terms and Conditions of the site. Should you not wish to agree to the Terms and Conditions, then please stop accessing or making use of the Website. We treat personal data, that you may supply to Stonier Insurance through our Website or by any other means, in accordance with the Data Protection Act 1998.

It’s important you’re aware that any alterations to our Terms and Conditions of Use may take place occasionally and, as such, they are binding upon you. We’d recommend that you sometimes re-visit this page to view changes that may have been made to our Terms and Conditions of Use. There may also be links from our Website to third party websites so our recommendation would be that you check the respective terms, conditions and privacy policies before making use of any third-party websites.

Use of our Website is only intended for residents of the United Kingdom that are accessing our site from within the United Kingdom. Use of the Website is not intended and doesn’t apply to residents of any other countries because the law in other countries may not allow or restrict certain information and products offered by the Website.

English law applies to any dispute involving the Website so any dispute will be heard by Courts of England and Wales.

LIABILITY

We’re unable to guarantee the Website remains free of any virus or it’s ability to function correctly at all times.
Should your computer, tablet or other device (or network) suffer damage or losses caused by a viral or other electronic attack originating from the Website then we will not be liable or accountable in any way.
We will not be liable for the loss of information, data or for the loss of use of the Website or for any financial or consequential damages or losses, whether arising in contract, negligence or tort, including but without limitation, any losses in relation to your use of, reliance upon or your inability to make proper use of the Website.

AVAILABILITY OF WEBSITE

Stonier Insurance tries to ensure that our Website is available for use at all times but if‚ for some reason, the Website is not accessible or any part of the Website is not available/functional for a period of time then we will not be held liable. We are entitled to suspend or withdraw the Website without notice and we’ll not be held liable for any loss or damage arising from this.

PUBLISHED CONTENT

Whenever we publish content on our website we take all reasonable care that what we display is both relevant and accurate, at the time. We don’t provide any warranty or guarantee as to the accuracy of any information found within our Website, given the nature of the internet and we won’t accept any form of liability for errors or omissions. The content displayed by our Website pages is provided for information purposes only.

INFORMATION SECURITY AND PROCESSING

Our Privacy Policy determines how your information is processed. Use of our Website represents your agreement that the information you provide to us is accurate and it also confirms your consent to the manner with which we process your information and personal data. We take reasonable steps to ensure that emails and other electronic communications that you might send, or transmit to us via our Website, are secure. Nevertheless, the privacy and/or receipt of your communications cannot be guaranteed by us, because of the nature of the Internet.

MATERIAL POSTED ONLINE

Stonier insurance has the right to remove anything posted on the Website particularly if it may cause harm or might be considered offensive and we will not accept liability for content or other material posted onto the Website by you or a third party.

HYPERTEXT LINKS AND USE OF EXTERNAL WEBSITES

Parts of our website uses links that direct users to external third-party websites. We are not responsible for and have no control over the operation of third-party websites and such websites will have their own terms and conditions. It’s important that you read carefully and agree to any third-party website terms and conditions before making use of their websites.

OUR COMPLAINTS PROCEDURE

We try to provide an excellent customer service at all times but should we ever fall short of your expectations then it’s important to us that you share your dissatisfaction so we can try to resolve the problems that you are experiencing. This also helps us to improve the services we provide. Complaints are always treated very seriously indeed and in the first instance we would ask that you write to us at the following address.
Stonier Insurance
101 Chester Road
Macclesfield
Cheshire
SK11 8DL

When writing to us it’s important that you mark your letter with the word ‘complaint’ and also provide your name, address, postcode, policy type or number together with a detailed statement of what your complaint is.

After you’ve received a final written response from us following your complaint, if you are still dissatisfied with it, it might be appropriate for you to contact the Financial Ombudsman Service (FOS) and their contact details can be found below:

Following our final written response to your complaint you have up to 6 months to pass your complaint to the FOS.
Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E149SR
www.financial-ombudsman.org.uk